FAQs

LORE Australia are committed to getting your products to you quickly and safely. Here's what you can expect: shipping policy.

Please note: Due to Australian regulations regarding perishable food and beverages, we cannot accept returns or offer refunds for unopened and undamaged products.

We will always strive to ensure our community is happy with our products and services. However, we understand that sometimes things might not go as planned. Refer to our Refund Policy which outlines the situations where you may be eligible for a refund.

Yes, we prioritise environmental sustainability in all aspects of our business, including our packaging materials. We use eco-friendly packaging options whenever possible to minimize our ecological footprint.

Yes. Our teas and drinks are vegan, gluten free and also free from preservatives, artificial colours, and sweeteners - so basically, no nasties!